{"product_id":"ags-hospitality-policy-management-system-package","title":"Hospitality Policy \u0026 Management System Package","description":"\u003cp\u003e\u003cem\u003eOne operating standard that the night shift, the day shift and a brand new property all work to.\u003c\/em\u003e\u003c\/p\u003e\u003ch2\u003eOverview\u003c\/h2\u003e\u003cp\u003eAsk three supervisors how a room is released for sale, how a late check-out is granted, or how a fault in an occupied room is escalated, and a property often gets three answers. The AGS Hospitality Management System settles those questions in writing for hotels, resorts and serviced apartments, from guest service, housekeeping and reservations to food and beverage, hygiene, security, maintenance and emergency response.\u003c\/p\u003e\u003cp\u003eService standards here are measurable rather than aspirational: check-in and check-out times, response times for guest requests, and a telephone answering standard a supervisor can verify on a shift walk. Hygiene and food safety content draws on HACCP principles and on recognised quality frameworks including ISO 9001 and ISO 22000, so kitchen and outlet practice is governed as tightly as the rooms. Guest-facing and back-of-house work sit in the same system, so a complaint can be traced to the department that caused it.\u003c\/p\u003e\u003ch2\u003eWhat this system covers\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eGuest service standards\u003c\/strong\u003e — check-in, check-out, telephone answering and the response times a guest request must meet\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eHousekeeping and room readiness\u003c\/strong\u003e — cleaning and inspection routines, and the check that releases a room for sale\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eReservations\u003c\/strong\u003e — taking, confirming, amending and cancelling a booking, and what is held on record against it\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFood and beverage\u003c\/strong\u003e — outlet opening and closing, and order taking through to service\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eHygiene and food safety\u003c\/strong\u003e — HACCP-informed control of food handling, storage and cleaning\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eComplaint handling and lost and found\u003c\/strong\u003e — escalation and closure of a complaint, and custody and return of found property\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSecurity and emergency response\u003c\/strong\u003e — incidents on the property, and who does what once an emergency is declared\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eMaintenance\u003c\/strong\u003e — planned preventive schedules against reactive fault response, and rooms taken out of service until work is signed off\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch2\u003eWho it's for\u003c\/h2\u003e\u003cp\u003eWritten for hotel general managers, rooms and food and beverage directors, quality managers and pre-opening teams at hotels, resorts and serviced apartments. It earns its place at a new opening or a rebrand, when every department has to work the same way from the first guest, and it leaves the property with one standard that can be trained, supervised and verified.\u003c\/p\u003e","brand":"Apex Global Solutions AGS","offers":[{"title":"Default Title","offer_id":56792708940116,"sku":"AGS-01-030","price":790.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1052\/4996\/4372\/files\/AGS-01-008_Hospitality_Policy.png?v=1786639545","url":"https:\/\/agskits.com\/products\/ags-hospitality-policy-management-system-package","provider":"Apex Global Solutions","version":"1.0","type":"link"}