Overview
Governed by the Dubai Health Authority (DHA) and issued under standard reference DHA-28, the Clinical Laboratory Services requirements define how licensed laboratories must operate within the Emirate of Dubai in the United Arab Emirates. This AGS package targets clinical laboratory services across public and private facilities, translating the DOH/DHA expectations into a working quality management system suited to routine diagnostic operations. It concentrates on the domains the standard emphasizes, including specimen collection, labelling, transport and handling, staff qualification and demonstrated competency, participation in external quality assessment and proficiency testing, method validation and verification, internal quality control, critical value identification and timely reporting, and the governance and integrity of the Laboratory Information System. The package supplies a fully structured controlled-document set comprising a Quality Manual, a Management System Scheme and Master Document List, procedures, forms, a Record Register and Retention Schedule, verification checklists, standards-interpretation guidance, and a Mandatory Training Plan with a Competency Matrix, each mapped to the applicable DHA-28 clauses to give a clear, auditable line of evidence for inspection. Every file is provided as an editable Microsoft Word document, enabling laboratory management and quality personnel to tailor scope, test menus, escalation pathways, and local nomenclature to their specific setting while preserving alignment with the regulatory framework. The result is faster licensing and accreditation readiness, more consistent pre-analytical and analytical practice, defensible record retention, and a durable platform for maintaining compliance and quality performance throughout the DHA inspection cycle.
Included: 59 ready-to-use, fully editable documents (manual, procedures, forms, records, checklists, guidance and training material).
License: single-organization license; delivered electronically as a ZIP archive.
From purchase to audit-ready
Buy & download instantly
Pay securely by card. Your ZIP download link appears immediately on the confirmation page and in your email.
Edit & brand as your own
Open the native Word & Excel files, add your logo and details, and adapt everything to your organisation.
Implement & get audit-ready
Roll out the manuals, procedures, forms and checklists to build a working, certification-ready system.
Frequently asked questions
What exactly do I receive?
A downloadable ZIP containing the full set of ready-to-use documents for this toolkit — manuals, procedures, forms, records, checklists, guidance and training material, all in editable Word and Excel format. The exact document count is shown at the top of this page.
Are the documents really editable?
Yes. Every file is native Microsoft Word or Excel — no locked PDFs. Add your logo, change wording, and tailor the content to your organisation. The toolkit is yours to keep and reuse.
Does this certify my organisation?
No. These are documentation toolkits aligned to the relevant standard to help you prepare. Certification itself is issued by an accredited certification body after their audit. Our toolkits give you a strong, audit-ready starting point.
How is it delivered?
Instantly and digitally. There's no physical shipment — you download the files right after payment and receive a backup link by email.
Do I get updates?
Yes. If we revise this toolkit, you're entitled to the updated version at no extra cost — just contact us with your order details.
What is your refund policy?
Because these are digital products delivered instantly, all sales are final once downloaded. If you have any issue with your files, contact us and we'll make it right. See our Refund Policy for full details.