Overview
This Integrated Management System combines ISO 9001 quality management with ISO 17100 translation-service requirements, giving language-service providers a single framework that governs both overall business quality and the specialized translation workflow. It is ideal for organizations that want the broad management discipline of ISO 9001 and the sector-specific rigor of ISO 17100 without maintaining two separate systems. The documentation harmonizes general quality management — leadership, planning, customer focus, resource management, performance evaluation, and improvement — with the ISO 17100 production process of translation, revision, review, proofreading, and verification. A master Quality Manual sets integrated policy and governance, supported by procedures for enquiry and contract handling, project management, linguist competence and assignment, terminology control, quality assurance, supplier management, nonconformity and corrective action, and management review. Forms and records evidence both business-level quality and project-level translation quality, while checklists convert the combined requirements into everyday routines. Training modules build competence across management and linguistic roles. This kit is ideal for translation companies seeking dual certification, standardizing operations across multiple offices or vendors, or satisfying enterprise clients who audit both quality management and translation process. Every document is fully editable to your services, languages, and structure, sparing the significant effort of integrating two standards yourself. By unifying quality and translation requirements, it reduces duplication, strengthens consistency, and streamlines audits. The outcome is a language-service business with demonstrable, dual-standard credibility — better positioned to win regulated and enterprise contracts, deliver reliable quality, and scale with confidence.
Included: 47 ready-to-use, fully editable documents (manual, procedures, forms, records, checklists, guidance and training material).
License: single-organization license; delivered electronically as a ZIP archive.
From purchase to audit-ready
Buy & download instantly
Pay securely by card. Your ZIP download link appears immediately on the confirmation page and in your email.
Edit & brand as your own
Open the native Word & Excel files, add your logo and details, and adapt everything to your organisation.
Implement & get audit-ready
Roll out the manuals, procedures, forms and checklists to build a working, certification-ready system.
Frequently asked questions
What exactly do I receive?
A downloadable ZIP containing the full set of ready-to-use documents for this toolkit — manuals, procedures, forms, records, checklists, guidance and training material, all in editable Word and Excel format. The exact document count is shown at the top of this page.
Are the documents really editable?
Yes. Every file is native Microsoft Word or Excel — no locked PDFs. Add your logo, change wording, and tailor the content to your organisation. The toolkit is yours to keep and reuse.
Does this certify my organisation?
No. These are documentation toolkits aligned to the relevant standard to help you prepare. Certification itself is issued by an accredited certification body after their audit. Our toolkits give you a strong, audit-ready starting point.
How is it delivered?
Instantly and digitally. There's no physical shipment — you download the files right after payment and receive a backup link by email.
Do I get updates?
Yes. If we revise this toolkit, you're entitled to the updated version at no extra cost — just contact us with your order details.
What is your refund policy?
Because these are digital products delivered instantly, all sales are final once downloaded. If you have any issue with your files, contact us and we'll make it right. See our Refund Policy for full details.