Overview
The ISQua External Evaluation Association's Guidelines and Standards for External Evaluation Organisations, 5th Edition, is the international benchmark against which healthcare accreditation bodies, certification organisations and regulators are themselves evaluated — the 'accreditation of the accreditors.' The standards address organisational governance and leadership, strategic and operational management, the design and management of external evaluation programmes, surveyor management, decision-making processes, and performance measurement and improvement. This package provides a full management system for organisations pursuing or maintaining IEEA organisational accreditation. It includes a quality manual establishing governance, impartiality and the quality framework; a scheme section mapping the 5th Edition standards, criteria and evidence expectations; procedures covering strategic planning, risk management, client and programme management, evaluation planning and conduct, surveyor allocation and performance management, accreditation decision-making and appeals, complaints handling, records and information security, and internal audit with management review; a comprehensive set of forms and records generating the evidence trail the IEEA survey requires; self-assessment checklists for each standard; guidance documents interpreting requirements in the context of national accreditation programmes; and training materials for board, management and survey-operations staff. Benefits include an organised, gap-free preparation for IEEA survey, stronger governance and impartiality safeguards, consistent and defensible accreditation decisions, and the international recognition that IEEA accreditation confers on a body's certificates and national programme.
Included: 49 ready-to-use, fully editable documents (manual, procedures, forms, records, checklists, guidance and training material).
License: single-organization license; delivered electronically as a ZIP archive.
From purchase to audit-ready
Buy & download instantly
Pay securely by card. Your ZIP download link appears immediately on the confirmation page and in your email.
Edit & brand as your own
Open the native Word & Excel files, add your logo and details, and adapt everything to your organisation.
Implement & get audit-ready
Roll out the manuals, procedures, forms and checklists to build a working, certification-ready system.
Frequently asked questions
What exactly do I receive?
A downloadable ZIP containing the full set of ready-to-use documents for this toolkit — manuals, procedures, forms, records, checklists, guidance and training material, all in editable Word and Excel format. The exact document count is shown at the top of this page.
Are the documents really editable?
Yes. Every file is native Microsoft Word or Excel — no locked PDFs. Add your logo, change wording, and tailor the content to your organisation. The toolkit is yours to keep and reuse.
Does this certify my organisation?
No. These are documentation toolkits aligned to the relevant standard to help you prepare. Certification itself is issued by an accredited certification body after their audit. Our toolkits give you a strong, audit-ready starting point.
How is it delivered?
Instantly and digitally. There's no physical shipment — you download the files right after payment and receive a backup link by email.
Do I get updates?
Yes. If we revise this toolkit, you're entitled to the updated version at no extra cost — just contact us with your order details.
What is your refund policy?
Because these are digital products delivered instantly, all sales are final once downloaded. If you have any issue with your files, contact us and we'll make it right. See our Refund Policy for full details.