ISQua EEA Guidelines and Standards for External Evaluation Organisations, 5th Edition, v1.1

The Guidelines and Standards for External Evaluation Organisations, 5th Edition, version 1.1, is the ISQua External Evaluation Association benchmark against which healthcare accreditation bodies, certification organisations and regulators are themselves evaluated: the accreditation of the accreditors. It reaches into organisational governance and leadership, strategic and operational management, the design and management of external evaluation programmes, surveyor management, the integrity of accreditation decisions, and performance measurement and improvement.

This package assembles all of that into a single management system. A quality manual establishes governance, impartiality and the quality framework, and an accreditation scheme manual maps the 5th Edition standards, criteria and evidence expectations onto the organisation's own processes. Procedures cover strategic, business and financial planning, risk management, human resource management, survey planning and client management, surveyor recruitment, training and performance, accreditation decision and award management, standards development and review, information management and data security, complaints, appeals, internal audit and governance review. Conflict of interest declarations, confidentiality agreements, survey plans, surveyor performance evaluations and a risk register build the evidence trail a survey team asks to see, while self-assessment and rating scale guidance explains how to score the organisation before an external team does it.