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Healthcare & PharmaceuticalAGS-12-018

ISQua EEA Guidelines and Standards for Quality and Patient Safety Training Programmes, 1st Edition

ISQua EEA Guidelines and Standards for Quality and Patient Safety Training Programmes, 1st Edition

Teaching people to make care safer is a discipline in its own right, and it can be accredited like any other.

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Written by practising auditors with 20+ years in the field.

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37 ready-to-use documents 37 Word · plus the AGS license

By document type

Total 37
CategoryFiles
Manuals2
Policies1
Procedures & SOPs10
Forms & Records12
Checklists & Audit Tools6
Registers, Logs & Matrices2
Training & Awareness2
Guides & Work Instructions2

Key documents

ReferenceDocumentFormat
AGS-QM-01Quality Manual Word
AGS-SCH-01Accreditation Readiness Scheme Word
AGS-PR-05Training Programme Delivery Procedure Word
AGS-PR-08Assessment of Competence Procedure Word
AGS-CL-04Standards Self-Assessment and Gap Analysis Checklist Word
AGS-CL-05Internal Audit Checklist Word

Overview

In October 2022 the ISQua External Evaluation Association issued the first edition of its Guidelines and Standards for Quality and Patient Safety Training Programmes, extending international accreditation to the education programmes that build improvement and safety capability inside health systems: programmes run by accreditation bodies, universities, health authorities and training institutes. The standards address programme governance and management, curriculum design grounded in current quality and patient-safety science, educator competence, learner assessment, the learning environment and its resources, and programme evaluation and improvement.

This package begins where a programme begins, with a training needs analysis and a development plan and business case, then sets scope, governance and quality objectives in a quality manual and maps the 1st Edition standards and criteria to programme operations through an accreditation readiness scheme. Procedures carry the programme through governance, planning and management review, delivery, trainee admission, information and registration, assessment of competence, complaints and appeals, information management and trainee records, and programme evaluation and continuous improvement. Registration, attendance, session feedback, assessment result and special consideration forms handle the day-to-day, while a standards self-assessment and gap analysis checklist, a legal and ethical compliance checklist and an evidence and rating guide show how far the programme is from the requirements before an external reviewer says so.

What this system covers

  • Programme development — training needs analysis, business case, curriculum design and pre-delivery readiness
  • Educator competence — trainer qualification, selection and continuing development
  • Trainee lifecycle — admission, registration, information and consent, attendance, records and retention
  • Assessment of competence — results and feedback, reassessment requests, appeals and special consideration
  • Legal and ethical compliance, including the handling and retention of trainee information
  • Evaluation and improvement — session feedback, gap analysis against the standards, internal audit and corrective action

Who it's for

For universities, health authorities, accreditation bodies and training institutes running quality-improvement or patient-safety education, and above all for the programme lead facing a first application under the 1st Edition or a funder asking for proof that the teaching is sound. It replaces a course held together by the expertise of a few individuals with a documented programme whose governance, curriculum, assessment and improvement cycle can be shown to a reviewer and handed to a successor.

Everything you get

Every toolkit gives you a full set of working documents for your standard, ready to edit and use.

Editable Word and Excel

Native Microsoft files. Add your logo and adapt every document to how you work.

Instant download

Your full toolkit arrives as a ZIP the moment payment clears.

Unlimited users

One purchase covers everyone in your organisation. No per-seat fees.

Written by auditors

Built by people who run real audits, so the content matches what assessors check.

Yours to keep

One payment, perpetual licence for your organisation. No subscriptions, no renewals.

Refund guarantee

Full refund if your files are faulty, incomplete or not as described and we can't put it right

Frequently asked questions

What exactly do I receive?

A downloadable ZIP containing the full set of ready-to-use documents for this toolkit — manuals, procedures, forms, records, checklists, guidance and training material, all in editable Word and Excel format. The exact document count is shown at the top of this page.

Are the documents really editable?

Yes. Every file is native Microsoft Word or Excel — no locked PDFs. Add your logo, change wording, and tailor the content to your organisation. The toolkit is yours to keep and reuse.

Does this certify my organisation?

No. These are documentation toolkits aligned to the relevant standard to help you prepare. Certification itself is issued by an accredited certification body after their audit. Our toolkits give you a strong, audit-ready starting point.

How is it delivered?

Instantly and digitally. There's no physical shipment — you download the files right after payment and receive a backup link by email.

Do I get updates?

Yes. If we revise this toolkit, you're entitled to the updated version at no extra cost — just contact us with your order details.

What is your refund policy?

These are digital products, so once a toolkit has been downloaded we cannot take it back. If you have not downloaded yet, contact us and we will cancel the order and refund you in full. We also refund in full if the files are damaged, incomplete, or not what the product page described.

Cannot find your standard?

Tell us which scheme you work to. We will point you to the right toolkit.

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