JCI - Primary Care (QMS)

The JCI Primary Care Standards, 2nd Edition, are written for primary care centres and clinics providing accessible, continuous, first-contact services to their communities, and Joint Commission International applies them to facilities in many countries. They are organised around patient-centred themes and organisation-management functions: on the patient side, access to and continuity of care, assessment and care of patients, patient and family rights, and medication management and safety; on the organisation side, governance and leadership, staff qualifications and education, facility safety, infection prevention and control, and quality improvement and patient safety. Together they push a clinic towards coordinated, evidence-based care with risk management built into ordinary practice.

This system puts that framework into documents sized for a clinic. Procedures run chapter by chapter, opening with the International Patient Safety Goals and closing on contract management and supply chain safety, with community involvement and integration, governance, ethics and culture of safety, and information management among those in between. The clinical forms are the ones a consultation actually generates — registration, consent, refusal of treatment, assessment, falls risk screening, critical result communication, referral and transfer — and the audit tools cover medical record review, hand hygiene, emergency trolley and medication storage, fire safety and personnel credentialing.