Certification - ISO IEC 17021-1 & ISO IEC TS 17021-11 - ISO 41001 Scheme
Certification - ISO IEC 17021-1 & ISO IEC TS 17021-11 - ISO 41001 Scheme
Facility management is an emerging certification scheme that most bodies have never written down — this one is written.
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Written by practising auditors with 20+ years in the field.
By document type
| Category | Files |
|---|---|
| Manuals | 2 |
| Procedures & SOPs | 16 |
| Forms & Records | 16 |
| Checklists & Audit Tools | 2 |
| Registers, Logs & Matrices | 2 |
| Training & Awareness | 2 |
| Guides & Work Instructions | 2 |
Key documents
| Reference | Document | Format |
|---|---|---|
| AGS-QM-01 | Quality Manual | Word |
| AGS-SCH-01 | ISO 41001 Certification Scheme | Word |
| AGS-CL-01 | ISO 41001 Certification Audit Checklist | Word |
| AGS-CL-02 | ISO IEC 17021-1 Internal Compliance Checklist | Word |
| AGS-G-01 | Guidance on FM Competence per ISO IEC TS 17021-11 | Word |
| AGS-G-02 | Guidance on Audit Time and Multi-Site Sampling | Word |
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Overview
ISO 41001:2018 certification is being asked for by integrated FM providers and corporate real-estate organisations faster than certification bodies have built schemes to deliver it. This documentation set closes that gap: a facility management scheme operated under ISO/IEC 17021-1:2015, with the FM-specific auditor competence requirements of ISO/IEC TS 17021-11 written into the competence and personnel procedures rather than left as an accreditation promise. Auditing FM means examining both sides of the relationship, the service delivery organisation and the demand organisation it serves.
The Quality Manual sets out the management system and impartiality architecture, and the scheme document defines ISO 41001 certification as the body will operate it. Procedures govern the cycle from application review and contract through audit programme and planning, Stage 1 and Stage 2 audits, the decision and certificate issue, surveillance, recertification and special audits, suspension, appeals and complaints. Two questions then decide whether an FM audit programme is credible — how audit time is set, and how the sites in a client's portfolio are sampled. Dedicated guidance covers both, next to an ISO 41001 certification audit checklist and an internal compliance checklist against ISO/IEC 17021-1.
What this system covers
- FM service delivery and the demand organisation — what the audit team examines on each side
- Audit time and multi-site sampling, and the reasoning recorded behind the sample taken
- Application review, contract and the design of the audit programme
- Stage 1 and Stage 2 audits, audit reporting and nonconformity handling
- Certification decision, certificate issue, surveillance, recertification and special audits
- Suspension, withdrawal and scope change, with appeals and complaints handled apart from the audit
- FM auditor competence under ISO/IEC TS 17021-11 — evaluation, authorisation and induction
Who it's for
Certification bodies entering the facility management market, usually because FM providers and corporate real-estate clients have begun asking for ISO 41001, or because an accreditation body has asked how the competence requirements of ISO/IEC TS 17021-11 are being met. The result is a documented scheme, a stated basis for audit time and site sampling, and a cycle that can be evidenced from the first application.
Everything you get
Every toolkit gives you a full set of working documents for your standard, ready to edit and use.
Native Microsoft files. Add your logo and adapt every document to how you work.
Your full toolkit arrives as a ZIP the moment payment clears.
One purchase covers everyone in your organisation. No per-seat fees.
Built by people who run real audits, so the content matches what assessors check.
One payment, perpetual licence for your organisation. No subscriptions, no renewals.
Full refund if your files are faulty, incomplete or not as described and we can't put it right
Frequently asked questions
What exactly do I receive?
A downloadable ZIP containing the full set of ready-to-use documents for this toolkit — manuals, procedures, forms, records, checklists, guidance and training material, all in editable Word and Excel format. The exact document count is shown at the top of this page.
Are the documents really editable?
Yes. Every file is native Microsoft Word or Excel — no locked PDFs. Add your logo, change wording, and tailor the content to your organisation. The toolkit is yours to keep and reuse.
Does this certify my organisation?
No. These are documentation toolkits aligned to the relevant standard to help you prepare. Certification itself is issued by an accredited certification body after their audit. Our toolkits give you a strong, audit-ready starting point.
How is it delivered?
Instantly and digitally. There's no physical shipment — you download the files right after payment and receive a backup link by email.
Do I get updates?
Yes. If we revise this toolkit, you're entitled to the updated version at no extra cost — just contact us with your order details.
What is your refund policy?
These are digital products, so once a toolkit has been downloaded we cannot take it back. If you have not downloaded yet, contact us and we will cancel the order and refund you in full. We also refund in full if the files are damaged, incomplete, or not what the product page described.
Cannot find your standard?
Tell us which scheme you work to. We will point you to the right toolkit.
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