Overview
Quality Infrastructure (QI) — the national system of metrology, standardisation, accreditation, conformity assessment and market surveillance — underpins trade, consumer protection and industrial competitiveness. Good governance of QI institutions determines whether that system is trusted, coherent and internationally recognised. This package provides a management-system framework for ministries, national standards bodies, metrology institutes, accreditation bodies and regulators seeking to strengthen QI governance in line with international good practice promoted by UNIDO, ISO and the INetQI community. It includes a quality manual establishing the governance model — mandates, independence, impartiality, stakeholder representation and coordination mechanisms across QI pillars; procedures for strategic planning and policy alignment, institutional coordination, stakeholder consultation, transparency and publication, integrity and conflict-of-interest management, performance monitoring and review, and international cooperation and recognition; forms and record templates for governance reviews, stakeholder registers, coordination-committee records and performance indicators; self-assessment checklists against good-governance criteria; guidance documents explaining QI roles, interdependencies and reform sequencing; and training materials for boards and senior officials. The package supports countries developing or reforming their QI under national quality policies, and institutions preparing for peer evaluation or international recognition arrangements. Benefits include clearer mandates and reduced institutional overlap, stronger stakeholder trust, evidence-based performance management, and alignment with the expectations of international recognition bodies and development partners.
Included: 27 ready-to-use, fully editable documents (manual, procedures, forms, records, checklists, guidance and training material).
License: single-organization license; delivered electronically as a ZIP archive.
From purchase to audit-ready
Buy & download instantly
Pay securely by card. Your ZIP download link appears immediately on the confirmation page and in your email.
Edit & brand as your own
Open the native Word & Excel files, add your logo and details, and adapt everything to your organisation.
Implement & get audit-ready
Roll out the manuals, procedures, forms and checklists to build a working, certification-ready system.
Frequently asked questions
What exactly do I receive?
A downloadable ZIP containing the full set of ready-to-use documents for this toolkit — manuals, procedures, forms, records, checklists, guidance and training material, all in editable Word and Excel format. The exact document count is shown at the top of this page.
Are the documents really editable?
Yes. Every file is native Microsoft Word or Excel — no locked PDFs. Add your logo, change wording, and tailor the content to your organisation. The toolkit is yours to keep and reuse.
Does this certify my organisation?
No. These are documentation toolkits aligned to the relevant standard to help you prepare. Certification itself is issued by an accredited certification body after their audit. Our toolkits give you a strong, audit-ready starting point.
How is it delivered?
Instantly and digitally. There's no physical shipment — you download the files right after payment and receive a backup link by email.
Do I get updates?
Yes. If we revise this toolkit, you're entitled to the updated version at no extra cost — just contact us with your order details.
What is your refund policy?
Because these are digital products delivered instantly, all sales are final once downloaded. If you have any issue with your files, contact us and we'll make it right. See our Refund Policy for full details.