Overview
This Management System is purpose-built for translation providers and language-service companies seeking to deliver and demonstrate professional-quality translation in line with ISO 17100:2015. It provides a complete, certification-ready framework governing the people, processes, and resources behind every translation project. The documentation operationalizes the core ISO 17100 workflow — translation, revision by a second linguist, review, proofreading, and final verification — together with the competence and qualification requirements for translators, revisers, and project managers. A master Manual sets the quality policy and governance, supported by procedures for client enquiry and quotation, project preparation and specification, resource assignment, terminology and style management, quality assurance, feedback and complaint handling, and continual improvement. Forms and records evidence linguist qualifications, project specifications, revision, and client feedback, while checklists convert ISO 17100 clauses into repeatable project routines. Training and enablement material supports consistent onboarding of linguists and project managers. This kit is ideal for language-service providers pursuing ISO 17100 certification, winning corporate or government contracts that require it, or standardizing quality across a growing vendor network. Every document is fully editable to your language pairs, specializations, and tools. By systematizing the translation process and linguist competence, it raises output quality and consistency, reduces rework and complaints, and provides the audit-ready evidence buyers increasingly demand. The outcome is a translation business that competes on demonstrable quality — strengthening client trust, unlocking regulated and enterprise contracts, and differentiating you in a crowded market.
Included: 41 ready-to-use, fully editable documents (manual, procedures, forms, records, checklists, guidance and training material).
License: single-organization license; delivered electronically as a ZIP archive.
From purchase to audit-ready
Buy & download instantly
Pay securely by card. Your ZIP download link appears immediately on the confirmation page and in your email.
Edit & brand as your own
Open the native Word & Excel files, add your logo and details, and adapt everything to your organisation.
Implement & get audit-ready
Roll out the manuals, procedures, forms and checklists to build a working, certification-ready system.
Frequently asked questions
What exactly do I receive?
A downloadable ZIP containing the full set of ready-to-use documents for this toolkit — manuals, procedures, forms, records, checklists, guidance and training material, all in editable Word and Excel format. The exact document count is shown at the top of this page.
Are the documents really editable?
Yes. Every file is native Microsoft Word or Excel — no locked PDFs. Add your logo, change wording, and tailor the content to your organisation. The toolkit is yours to keep and reuse.
Does this certify my organisation?
No. These are documentation toolkits aligned to the relevant standard to help you prepare. Certification itself is issued by an accredited certification body after their audit. Our toolkits give you a strong, audit-ready starting point.
How is it delivered?
Instantly and digitally. There's no physical shipment — you download the files right after payment and receive a backup link by email.
Do I get updates?
Yes. If we revise this toolkit, you're entitled to the updated version at no extra cost — just contact us with your order details.
What is your refund policy?
Because these are digital products delivered instantly, all sales are final once downloaded. If you have any issue with your files, contact us and we'll make it right. See our Refund Policy for full details.