ISO 17100 Translation Services Management System
ISO 17100 Translation Services Management System
Revision by a second linguist is not a nicety under ISO 17100; it is the requirement the whole standard turns on.
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Read the guide: ISO 17100:2015: what it requires of translation providers and how it fits with ISO 9001
By document type
| Category | Files |
|---|---|
| Manuals | 1 |
| Policies | 1 |
| Procedures & SOPs | 11 |
| Forms & Records | 13 |
| Checklists & Audit Tools | 5 |
| Registers, Logs & Matrices | 1 |
| Training & Awareness | 3 |
| Guides & Work Instructions | 5 |
Key documents
| Reference | Document | Format |
|---|---|---|
| QM-01 | Translation Services Quality Manual | Word |
| PRO-03 | Translation Production Process | Word |
| PRO-01 | Pre-Production Enquiry, Quotation and Agreement | Word |
| PRO-06 | Freelancer and Vendor Management | Word |
| F-04 | Revision and Review Record | Word |
| F-03 | Translation Project Register | Word |
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Overview
ISO 17100:2015 sets requirements for translation services covering the process, the resources and the competences behind them, and this system implements it for language service providers. The prescribed workflow is documented as a controlled sequence, from translation through revision by a second linguist, review and proofreading, to final verification and release, with the qualification routes and competence records the standard requires of translators, revisers, reviewers and project managers held alongside it. A process and workflow scheme and a compliance matrix map the documentation to the clauses.
Around production sit the controls that decide whether a project can be delivered to specification at all. Pre-production covers enquiry, feasibility, quotation and the client agreement; project preparation fixes purpose, audience, terminology and deliverable before a linguist is assigned. Freelancer and vendor management carries qualification checklists and evaluation records for a growing supply chain, technical resources cover machine translation, CAT tools and language assets such as termbases and translation memories, and confidentiality provisions govern client material through every hand it passes.
What this system covers
- Pre-production — enquiry, feasibility, quotation and the agreement with the client
- Project specification — purpose, audience, style, terminology and deliverable agreed before work starts
- Production workflow — translation, revision, review, proofreading, final verification and release
- Linguist competence — qualification routes, competence records and continuing professional development
- Vendor management — freelancer qualification, onboarding, evaluation and performance monitoring
- Technology and language assets — machine translation, CAT tools, termbases and translation memories
- Confidentiality and data protection — client material and personal data across an external supply chain
- Conformity and improvement — compliance audit against ISO 17100, certification readiness, corrective action
Who it's for
Language service providers and translation companies, and the owner, quality manager or vendor manager answerable for output. The trigger is an ISO 17100 certification audit already booked, a corporate or government tender that will not accept a supplier without the certificate, or a freelance network grown past the point where quality fits in one person's head. The result is a business competing on demonstrable quality, with project specifications, revision records and linguist qualification evidence an auditor can inspect.
Everything you get
Every toolkit gives you a full set of working documents for your standard, ready to edit and use.
Native Microsoft files. Add your logo and adapt every document to how you work.
Your full toolkit arrives as a ZIP the moment payment clears.
Any of your staff, at any of your own sites. No per-seat fees.
Sector specialists author each toolkit. A principal reviewer with more than twenty years reviews it.
One payment, perpetual licence for your organisation. No subscriptions, no renewals.
If a document is wrong, missing or not as described, tell us within 14 days. We fix it or refund you.
Frequently asked questions
What exactly do I receive?
A downloadable ZIP containing the full set of ready-to-use documents for this toolkit — manuals, procedures, forms, records, checklists, guidance and training material, all in editable Word and Excel format. The exact document count is shown at the top of this page.
Are the documents really editable?
Yes. Every file is native Microsoft Word or Excel — no locked PDFs. Add your logo, change wording, and tailor the content to your organisation. The toolkit is yours to keep and reuse.
Does this certify my organisation?
No. These are documentation toolkits aligned to the relevant standard to help you prepare. Certification itself is issued by an accredited certification body after their audit. Our toolkits give you a strong, audit-ready starting point.
How is it delivered?
Instantly and digitally. There's no physical shipment — you download the files right after payment and receive a backup link by email.
Do I get updates?
Yes, for 12 months. Fixes and revisions to this toolkit are free for 12 months from your order. Email us with your order number to get them.
What is your refund policy?
If a document is wrong, missing or not as described, tell us within 14 days of your order. We fix it or refund you. If you have not downloaded yet, we can cancel the order and refund you in full. We don't refund a change of mind after download. See the Refund policy.
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