Overview
DHA-11 is the Dubai Health Authority standard governing clinics operating within nurseries and early-learning centers, setting the requirements for child-focused health services provided on the premises of childcare and early-education facilities throughout Dubai. It targets nursery and early-learning-center clinics and the healthcare staff who deliver preventive and responsive care to young children in those settings. The standard emphasizes routine child health screening and growth monitoring, accurate maintenance and verification of immunization records, surveillance and management of communicable diseases with appropriate exclusion and notification practices, first aid and emergency preparedness for pediatric incidents, and child safeguarding and protection responsibilities. It also addresses hygiene, infection control, and coordinated communication with parents and referral to higher levels of care when needed. AGS delivers a comprehensive Quality Management System documentation package mapped directly to DHA-11, including a Quality Manual, Management System Scheme and Master Document List, procedures, forms, a Record Register and Retention Schedule, verification checklists, standards-interpretation guidance, and a Mandatory Training Plan and Competency Matrix. Every component is cross-referenced to the relevant DHA-11 requirements so that each policy and record can be traced to the obligation it fulfills, streamlining preparation for inspection and licensing. The complete set is provided as fully editable Microsoft Word documents, enabling each nursery clinic to customize content to its size, staffing, and operating model while retaining a compliant core. Adopting this framework helps early-learning-center clinics achieve DHA compliance efficiently, close documentation gaps, and demonstrate a safe, well-governed, child-centered service to regulators and parents alike.
Included: 50 ready-to-use, fully editable documents (manual, procedures, forms, records, checklists, guidance and training material).
License: single-organization license; delivered electronically as a ZIP archive.
From purchase to audit-ready
Buy & download instantly
Pay securely by card. Your ZIP download link appears immediately on the confirmation page and in your email.
Edit & brand as your own
Open the native Word & Excel files, add your logo and details, and adapt everything to your organisation.
Implement & get audit-ready
Roll out the manuals, procedures, forms and checklists to build a working, certification-ready system.
Frequently asked questions
What exactly do I receive?
A downloadable ZIP containing the full set of ready-to-use documents for this toolkit — manuals, procedures, forms, records, checklists, guidance and training material, all in editable Word and Excel format. The exact document count is shown at the top of this page.
Are the documents really editable?
Yes. Every file is native Microsoft Word or Excel — no locked PDFs. Add your logo, change wording, and tailor the content to your organisation. The toolkit is yours to keep and reuse.
Does this certify my organisation?
No. These are documentation toolkits aligned to the relevant standard to help you prepare. Certification itself is issued by an accredited certification body after their audit. Our toolkits give you a strong, audit-ready starting point.
How is it delivered?
Instantly and digitally. There's no physical shipment — you download the files right after payment and receive a backup link by email.
Do I get updates?
Yes. If we revise this toolkit, you're entitled to the updated version at no extra cost — just contact us with your order details.
What is your refund policy?
Because these are digital products delivered instantly, all sales are final once downloaded. If you have any issue with your files, contact us and we'll make it right. See our Refund Policy for full details.