DOH - Medical Tourism in the Emirate of Abu Dhabi (QMS)
DOH - Medical Tourism in the Emirate of Abu Dhabi (QMS)
One patient, one file, from the first enquiry sent from overseas to the follow-up recorded after they fly home.
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Written by practising auditors with 20+ years in the field.
By document type
| Category | Files |
|---|---|
| Manuals | 2 |
| Policies | 1 |
| Procedures & SOPs | 10 |
| Forms & Records | 10 |
| Checklists & Audit Tools | 6 |
| Registers, Logs & Matrices | 4 |
| Training & Awareness | 2 |
| Guides & Work Instructions | 2 |
Key documents
| Reference | Document | Format |
|---|---|---|
| AGS-MT-QM-01 | Medical Tourism Quality Manual | Word |
| AGS-MT-C-01 | DOH Network Membership Compliance Checklist | Word |
| AGS-MT-G-01 | Implementation Guidance - DOH Medical Tourism Standard | Word |
| AGS-MT-P-02 | Medical Tourist Journey Procedure - Pre-Travel and Pre-Treatment | Word |
| AGS-MT-C-06 | Internal Audit Checklist ظ¤ DOH Medical Tourism Standard | Word |
| AGS-MT-P-03 | Transparent Pricing & Quotation Procedure | Word |
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Overview
The Medical Tourism standard for the Emirate of Abu Dhabi is issued by the Department of Health – Abu Dhabi to regulate facilitators and programmes that coordinate healthcare for international patients travelling to the emirate. It reaches facilitators, hospital international-patient offices and coordinated care programmes running the end-to-end journey of an overseas patient, and it defines a transparent, safe and well-managed experience: the journey handled from initial enquiry to post-treatment follow-up, formal quotation and pricing, qualified interpretation and translation, care coordinated across providers, support for travel, visa and accommodation, and continuity through to documented follow-up once the patient is home, with cultural sensitivity and clear communication throughout.
The system turns that into the procedures a facilitator runs on: the pre-travel and pre-treatment journey, transparent pricing and quotation, interpretation and translation, patient transfer and emergency backup, complaints, and discharge, return home and follow-up. Regulatory reporting is explicit, covering Shafafiya and Malaffi submissions, while KPI monitoring, internal audit and management review keep the programme under supervision. A DOH network membership checklist and the Appendix 1 facilitator competency criteria complete it, and each document stays mapped to the requirement it answers as you reshape pricing workflows and patient-communication templates around your own service model.
What this system covers
- The international patient journey — enquiry, medical history and pre-travel preparation.
- Transparent pricing — formal quotation, final cost estimate and cancellation acknowledgement.
- Language access — qualified interpretation and translation through consultation and consent.
- Consent and data sharing — collection and sharing of personal and medical information across borders.
- Clinical escalation — patient transfer, referral and emergency backup arrangements.
- Return home and continuity — follow-up planning and patient satisfaction measurement.
- Regulatory data reporting — Shafafiya and Malaffi submissions.
- Programme performance — KPI dashboard, complaints log and internal audit.
Who it's for
Facilitators, hospital international-patient offices and coordinated care programmes in Abu Dhabi that must evidence DOH network membership compliance, or that a hospital partner is asking to show how their patients are handled before it accepts referrals. The outcome is a programme where pricing, consent, interpretation, escalation and follow-up each have a procedure and a record behind them, and facilitator competency is assessed against the standard's own criteria rather than assumed.
Everything you get
Every toolkit gives you a full set of working documents for your standard, ready to edit and use.
Native Microsoft files. Add your logo and adapt every document to how you work.
Your full toolkit arrives as a ZIP the moment payment clears.
One purchase covers everyone in your organisation. No per-seat fees.
Built by people who run real audits, so the content matches what assessors check.
One payment, perpetual licence for your organisation. No subscriptions, no renewals.
Full refund if your files are faulty, incomplete or not as described and we can't put it right
Frequently asked questions
What exactly do I receive?
A downloadable ZIP containing the full set of ready-to-use documents for this toolkit — manuals, procedures, forms, records, checklists, guidance and training material, all in editable Word and Excel format. The exact document count is shown at the top of this page.
Are the documents really editable?
Yes. Every file is native Microsoft Word or Excel — no locked PDFs. Add your logo, change wording, and tailor the content to your organisation. The toolkit is yours to keep and reuse.
Does this certify my organisation?
No. These are documentation toolkits aligned to the relevant standard to help you prepare. Certification itself is issued by an accredited certification body after their audit. Our toolkits give you a strong, audit-ready starting point.
How is it delivered?
Instantly and digitally. There's no physical shipment — you download the files right after payment and receive a backup link by email.
Do I get updates?
Yes. If we revise this toolkit, you're entitled to the updated version at no extra cost — just contact us with your order details.
What is your refund policy?
These are digital products, so once a toolkit has been downloaded we cannot take it back. If you have not downloaded yet, contact us and we will cancel the order and refund you in full. We also refund in full if the files are damaged, incomplete, or not what the product page described.
Cannot find your standard?
Tell us which scheme you work to. We will point you to the right toolkit.
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