Overview
The DHA Telehealth Services standard (DHA-14, Version 3) is issued by the Dubai Health Authority to regulate the delivery of virtual healthcare across the Emirate of Dubai, ensuring that remotely provided care meets the same clinical, ethical, and safety expectations as in-person services. It targets facilities and providers offering telemedicine and telehealth, including licensed telehealth platforms, hospital and clinic virtual-consultation programs, and independent practitioners delivering remote care. The standard emphasizes robust patient identity verification and informed consent for virtual encounters, data privacy and information security aligned with UAE health-data regulations, safe remote prescribing and e-prescription controls, clinical appropriateness and scope limitations for virtual consultations, and reliable technology, connectivity, and business-continuity requirements that safeguard uninterrupted care. The AGS package delivers a complete, controlled Quality Management System documentation set fully mapped to DHA-14 Version 3, comprising a Quality Manual, Management System Scheme and Master Document List, procedures, forms, a Record Register and Retention Schedule, verification checklists, standards-interpretation guidance, and a Mandatory Training Plan and Competency Matrix. Every element is cross-referenced to the relevant DHA requirements, so facilities can trace each policy, procedure, and record directly to the standard it satisfies. All files are supplied as fully editable Microsoft Word documents, allowing organizations to brand, tailor, and localize content to their own service model, technology stack, and workflows without rebuilding from scratch. By adopting this ready-made framework, telehealth providers accelerate DHA compliance, reduce documentation gaps, and enter licensing, inspection, and accreditation reviews with a defensible, audit-ready evidence base that demonstrates safe, standardized virtual care.
Included: 50 ready-to-use, fully editable documents (manual, procedures, forms, records, checklists, guidance and training material).
License: single-organization license; delivered electronically as a ZIP archive.
From purchase to audit-ready
Buy & download instantly
Pay securely by card. Your ZIP download link appears immediately on the confirmation page and in your email.
Edit & brand as your own
Open the native Word & Excel files, add your logo and details, and adapt everything to your organisation.
Implement & get audit-ready
Roll out the manuals, procedures, forms and checklists to build a working, certification-ready system.
Frequently asked questions
What exactly do I receive?
A downloadable ZIP containing the full set of ready-to-use documents for this toolkit — manuals, procedures, forms, records, checklists, guidance and training material, all in editable Word and Excel format. The exact document count is shown at the top of this page.
Are the documents really editable?
Yes. Every file is native Microsoft Word or Excel — no locked PDFs. Add your logo, change wording, and tailor the content to your organisation. The toolkit is yours to keep and reuse.
Does this certify my organisation?
No. These are documentation toolkits aligned to the relevant standard to help you prepare. Certification itself is issued by an accredited certification body after their audit. Our toolkits give you a strong, audit-ready starting point.
How is it delivered?
Instantly and digitally. There's no physical shipment — you download the files right after payment and receive a backup link by email.
Do I get updates?
Yes. If we revise this toolkit, you're entitled to the updated version at no extra cost — just contact us with your order details.
What is your refund policy?
Because these are digital products delivered instantly, all sales are final once downloaded. If you have any issue with your files, contact us and we'll make it right. See our Refund Policy for full details.