DHA - Telehealth Services (QMS), DHA-14

DHA-14, Version 3, is the Dubai Health Authority standard regulating the delivery of virtual healthcare across the Emirate. It reaches licensed telehealth platforms, hospital and clinic virtual-consultation programmes, and independent practitioners providing remote care. It concentrates on patient identity verification and informed consent for virtual encounters, data privacy and information security aligned with UAE health-data regulations, safe remote prescribing and e-prescription controls, the clinical appropriateness and scope limits of a virtual consultation, and the technology, connectivity and continuity arrangements that keep care running when a platform fails.

The documentation treats a teleconsultation as a clinical episode with a full evidence trail. Procedures define service delivery, patient identification, selection and risk assessment, consent, health record management, privacy, referral and continuity of care, the emergency protocol, incident reporting, complaints, quality improvement, internal audit, business continuity, and network and data security across the ICT estate. Records include a telehealth informed consent form, teleconsultation encounter record and CAPA record, while checklists run from pre-consultation readiness and daily IT checks to a DHA telehealth compliance self-assessment. Clinical practice, prescribing and data protection guidance interpret the standard, editable to your service model and technology stack.