GSTC & ISO 17065 Certification Body Management System
GSTC & ISO 17065 Certification Body Management System
Before a certification body can judge anyone else's sustainability claims, it has to evidence its own competence and impartiality.
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Built and reviewed with our methodology. Read it
By document type
| Category | Files |
|---|---|
| Manuals | 4 |
| Procedures & SOPs | 20 |
| Plans & Programmes | 1 |
| Forms & Records | 24 |
| Checklists & Audit Tools | 10 |
| Registers, Logs & Matrices | 12 |
| Training & Awareness | 4 |
| Guides & Work Instructions | 5 |
| Tools & Workbooks | 1 |
Key documents
| Reference | Document | Format |
|---|---|---|
| AGS-QM-01 | Quality Manual | Word |
| AGS-PR-15 | Review and Certification Decision | Word |
| AGS-PR-10 | Application and Review | Word |
| AGS-PR-11 | Audit Planning and Time | Word |
| AGS-FM-13 | Audit Report | Word |
| AGS-RC-04 | Impartiality Risk Register | Word |
- Need the complete document list? Request it — same day
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Overview
This management system is written for the certifier rather than the certified: the bodies that assess hotels, tour operators, attractions and destinations against GSTC-Recognised or GSTC-Accredited standards. It is grounded in the GSTC Accreditation requirements, which align closely with ISO/IEC 17065 for the certification of products, processes and services and with the wider ISO/IEC 17000 series on conformity assessment. What it produces is a body of governance, procedure and record an accreditation assessor can follow from a client's first application through to the certification decision.
Requirements addressed include organisational structure and governance, impartiality and conflicts of interest, competence of auditors and technical experts, defined certification procedures, independence of the decision-making step, complaints and appeals, confidentiality, outsourcing and document control. Operational detail reaches audit time determination, client risk classification, sampling, remote and hybrid auditing, scope of accreditation statements and control of the GSTC marks. Anchoring the scheme in both GSTC and the ISO/IEC conformity-assessment framework ties sustainable tourism certification to the global accreditation infrastructure, with standard, accreditor and certifier forming a three-tier assurance chain that reduces the risk of greenwashing and keeps decisions defensible.
What this system covers
- Impartiality — conflict-of-interest declarations, threat identification and the safeguards protecting decision independence
- Auditor competence — the competence framework, technical expert approval, induction and continuing professional development
- The certification process — application review, agreement, audit programming, evaluation, decision and surveillance
- Audit effort — time determination, client risk classification, sampling, and remote or hybrid delivery
- Client assessment against the GSTC Industry and GSTC Destination standards
- Complaints, appeals and nonconformity management, alongside the directory of certified clients
- Marks and claims — licensing of the GSTC marks and the published scope of accreditation
- ISO/IEC 17065 readiness — internal audit, management review, and control of documents and records
Who it's for
Certification body directors, scheme managers and lead auditors preparing for a GSTC accreditation assessment, extending an existing ISO/IEC 17065 scope into sustainable tourism, or standing up a certification operation from nothing. The trigger is usually a scheduled assessment date, or a market requirement to issue certificates that buyers and scheme owners will accept. Working through the readiness checks and populating the registers leaves the body with impartiality, competence and decision-making documented to the level an assessor will test.
Everything you get
Every toolkit gives you a full set of working documents for your standard, ready to edit and use.
Native Microsoft files. Add your logo and adapt every document to how you work.
Your full toolkit arrives as a ZIP the moment payment clears.
Any of your staff, at any of your own sites. No per-seat fees.
Sector specialists author each toolkit. A principal reviewer with more than twenty years reviews it.
One payment, perpetual licence for your organisation. No subscriptions, no renewals.
If a document is wrong, missing or not as described, tell us within 14 days. We fix it or refund you.
Frequently asked questions
What exactly do I receive?
A downloadable ZIP containing the full set of ready-to-use documents for this toolkit — manuals, procedures, forms, records, checklists, guidance and training material, all in editable Word and Excel format. The exact document count is shown at the top of this page.
Are the documents really editable?
Yes. Every file is native Microsoft Word or Excel — no locked PDFs. Add your logo, change wording, and tailor the content to your organisation. The toolkit is yours to keep and reuse.
Does this certify my organisation?
No. These are documentation toolkits aligned to the relevant standard to help you prepare. Certification itself is issued by an accredited certification body after their audit. Our toolkits give you a strong, audit-ready starting point.
How is it delivered?
Instantly and digitally. There's no physical shipment — you download the files right after payment and receive a backup link by email.
Do I get updates?
Yes, for 12 months. Fixes and revisions to this toolkit are free for 12 months from your order. Email us with your order number to get them.
What is your refund policy?
If a document is wrong, missing or not as described, tell us within 14 days of your order. We fix it or refund you. If you have not downloaded yet, we can cancel the order and refund you in full. We don't refund a change of mind after download. See the Refund policy.
Cannot find your standard?
Tell us which scheme you work to. We will point you to the right toolkit.
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