Sustainability Management for Accommodation Establishments (ISO 21401)
Sustainability Management for Accommodation Establishments (ISO 21401)
Hotels and resorts are increasingly asked to prove their sustainability claims; this system documents them against ISO 21401.
Couldn't load pickup availability
Written by practising auditors with 20+ years in the field.
By document type
| Category | Files |
|---|---|
| Manuals | 2 |
| Policies | 1 |
| Procedures & SOPs | 20 |
| Forms & Records | 18 |
| Checklists & Audit Tools | 6 |
| Registers, Logs & Matrices | 3 |
| Training & Awareness | 3 |
| Guides & Work Instructions | 4 |
Key documents
| Reference | Document | Format |
|---|---|---|
| AGS-SMS-MAN-01 | Sustainability Management System Manual | Word |
| AGS-SMS-POL-01 | Sustainability Policy | Word |
| AGS-SMS-CL-01 | ISO 21401 Clauses 4-10 Gap Assessment Checklist | Word |
| AGS-SMS-CL-02 | Annex A Environmental Requirements Checklist | Word |
| AGS-SMS-CL-03 | Annex B Social Requirements Checklist | Word |
| AGS-SMS-PR-09 | Environmental Resource & Waste Management | Word |
- Need the complete document list? Request it — same day
- Want to check the quality first? Preview free samples
Overview
ISO 21401 sets sustainability management requirements for accommodation establishments across the environmental, social and economic dimensions of running a property. Its annexes are what an assessor works from — Annex A environmental, Annex B social, Annex C economic — and this set turns each into working documents: a management system manual and sustainability policy, then procedures for context and interested parties, issue identification and evaluation, objectives and programmes, guest communication, sustainable procurement, resource and waste management, biodiversity and landscaping, hazardous substances, emergency preparedness, community engagement and cultural heritage, and labour practices.
Records carry the evidence a certifier, tour operator or corporate buyer asks to see: energy and water consumption logs, waste tracking and diversion, supplier evaluation, guest satisfaction surveys and corrective action reports. Checklists convert clauses 4 to 10 and the Annex A to C requirements into daily and weekly routines for front of house, housekeeping, maintenance and procurement. Training modules build awareness and audit competence, and guidance covers the implementation roadmap, sustainable practices, KPI reporting and certification readiness.
What this system covers
- Annex A environmental requirements — energy, water, waste, hazardous substances, biodiversity and landscaping
- Annex B social requirements — labour practices, equity and working conditions, community and cultural heritage
- Annex C economic requirements — long-term commercial viability, sustainable procurement and supplier evaluation
- Consumption and waste data — energy and water logging, waste tracking and diversion as the basis for KPIs
- Guest-facing and departmental routines — guest communication and satisfaction, with daily and weekly checks
- Emergency preparedness and incidents — environmental response, incident reporting and corrective action
- Governance and audit — clauses 4 to 10 gap assessment, internal audit and management review
Who it's for
Owners, general managers and quality or sustainability leads at hotels, resorts and lodges assessed against tour operator criteria, green travel platform standards or corporate buyer questionnaires, and properties preparing for certification to ISO 21401. Documents are editable to property type, size and location; the outcome is measured consumption, evaluated suppliers, trained staff and audit records standing behind the claims made to guests.
Everything you get
Every toolkit gives you a full set of working documents for your standard, ready to edit and use.
Native Microsoft files. Add your logo and adapt every document to how you work.
Your full toolkit arrives as a ZIP the moment payment clears.
One purchase covers everyone in your organisation. No per-seat fees.
Built by people who run real audits, so the content matches what assessors check.
One payment, perpetual licence for your organisation. No subscriptions, no renewals.
Full refund if your files are faulty, incomplete or not as described and we can't put it right
Frequently asked questions
What exactly do I receive?
A downloadable ZIP containing the full set of ready-to-use documents for this toolkit — manuals, procedures, forms, records, checklists, guidance and training material, all in editable Word and Excel format. The exact document count is shown at the top of this page.
Are the documents really editable?
Yes. Every file is native Microsoft Word or Excel — no locked PDFs. Add your logo, change wording, and tailor the content to your organisation. The toolkit is yours to keep and reuse.
Does this certify my organisation?
No. These are documentation toolkits aligned to the relevant standard to help you prepare. Certification itself is issued by an accredited certification body after their audit. Our toolkits give you a strong, audit-ready starting point.
How is it delivered?
Instantly and digitally. There's no physical shipment — you download the files right after payment and receive a backup link by email.
Do I get updates?
Yes. If we revise this toolkit, you're entitled to the updated version at no extra cost — just contact us with your order details.
What is your refund policy?
These are digital products, so once a toolkit has been downloaded we cannot take it back. If you have not downloaded yet, contact us and we will cancel the order and refund you in full. We also refund in full if the files are damaged, incomplete, or not what the product page described.
Cannot find your standard?
Tell us which scheme you work to. We will point you to the right toolkit.
More in Environment, Sustainability & Occupational Safety
See all 30
ISO 20121 ESMS
Environment, Sustainability & Occupational Safety75 documents $790USD
ISO 39001 Road Traffic Safety Management System
Environment, Sustainability & Occupational Safety68 documents $850USD
Event Sustainability Management System (ISO 20121:2024)
Environment, Sustainability & Occupational Safety40 documents $590USD